PRIVACY POLICY

Effective: 01/01/2024 

Welcome to the Finding Moments website. This website, ecommerce shopping, mobile application and/or service is owned and operated by Finding Moments LLC, a Colorado Limited Liability Company formed under the Colorado Limited Liability Act “Company”.  The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. This Privacy Policy applies to information we collect about you through our website and/or mobile application, and anywhere else we interact with you. By using our web site, mobile application, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.  

Company supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers. We have agreed to provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; honor customers' requests not to share their contact information with other marketers; and honor customers' requests not to receive mail, telephone, or other solicitations from Company.  

We collect the following categories and types of personal information: Contact Information: your first and last name, postal address, email address, and phone number; Other identifying information: IP address, social media user names, passwords and other security information for authentication and access; Financial Information: credit card, debit card and bank account information; Demographic information: gender, age, employment information and salary information; Geolocation data; Internet or other electronic activity: your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most; Commercial information: products purchased or viewed on our website; Audio and visual information: your videos and photos; and Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude. 

Categories of Use include:   

Transactional Purposes: We use your contact information, financial information, and commercial information to: receive, process, confirm, send, and track your order; communicate with you about your order, and process any subscription or registration you make to one of our services. 

Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.  

Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to: Inform you of our new products, services and offers; Provide you with targeted advertising; 

Run contests, promotions and sweepstakes, and Provide you with other information from and about Company, including personalized marketing communications.  

Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to: Provide and maintain functionality on our website, Handle your customer services requests; and help us diagnose technical and service problems and administer our website and app. 

Review and Content Creation Purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.  

Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.  

Sources of Personal Information 

We collect information from the following sources: 

We collect information directly from you. We collect contact and demographic information directly from you. We also collect payment information from you. 

We collect information about you from third parties. We collect your personal information from third parties, such as social media sites and data co-ops. We use the Google Maps service on our website and may use the Google Maps service, and other services, to collect geolocation data. We use this information to create greater ease of use in our checkout, including to suggest your shipping and billing address.  The Google Maps service is governed by Google's privacy policy located at www.google.com/policies/privacy. We may collect your identifying information from Facebook, in accordance with their terms of use and privacy policy. We purchase from and trade contact information, demographic information, commercial information, and internet and electronic activity with data co-ops and other third-party data aggregators.  

We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below. 

Combining Information 

We may combine information you give us online with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes. 

When We Share Information with Third Parties 

Our Service Providers: We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. 

Our Select Partners:  From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. This section does not apply to mobile phone numbers and opt in consent information collected.  

Business Transactions: We may share personal information with parties to conduct business transactions such as mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.  

Law Enforcement and Courts: In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Company or to others. We may also disclose your contact information when the law or legal process requires it. 

Cookies 

When you visit our website, we send one or more cookies to your computer or other device. We may also use cookies and other similar technologies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other websites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, to track visits to and sales at our web site and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting and email interaction patterns. 

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our website or other services may not work if you delete or disable cookies.  

We use Google Analytics on our website to collect usage data, to analyze how users use the website and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. 

Advertising and Online Tracking 

We allow third-party companies to serve ads and/or collect certain information when you visit our website. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user's computer may be tied to the device identifiers of that user's tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third-party companies who utilize these cookies or beacons on our website enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choices/ and https://www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Opting Out of Marketing and Transfers" section of this Privacy Policy.  

Opting Out of Marketing and Transfer About You 

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. To opt out, please send us an email via our Contact Us section on our website at www.finding-moments.com.  Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.   

Please note that any requests to remove or update your contact information may take up to ten days for your email request once submitted.  

We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable. 

California Customer Privacy Rights 

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act ("CCPA Rights"). This section describes those rights and how you can exercise them with Company. 

CCPA Rights Requests 

Right to Know and Right to Deletion  

You can request what personal information we have collected, used, disclosed, and sold in the preceding 12 months.  

You can also request that we delete your personal information. We may not delete all your personal information if one of the following exceptions applies:  

  • Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you. 

  • Security: to detect data security incidents. 

  • Error Correction: to debug or repair any errors. 

  • Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or 

  • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).  

Please note that if we delete your personal information, many of our services will not work the same. Some examples include, but are not limited to:  

  • Returns: We will not have the ability to look up your receipt or order in our system. In order to process a return or refund, we will require proof of purchase from the customer and if the customer is unable to provide proof of purchase, the transaction will be treated as an unreceipted return in accordance with our return policy. 

  • Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase to service your needs. 

  • Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, saved recipes and any other saved preferences in your online account will no longer be available. 

  • Recalls: We will no longer be able to contact you via email, regular mail, or phone about product recalls related to products you purchased 

  • Marketing Communications: We will no longer be able to provide you with any marketing communications directly from Company, including personalized marketing communication such as information about new products, services and offers tailored to your interests. 

  • Opt Out: Previous opt-out requests will not be saved. 

To submit a request to know or a request to delete, please visit www.finding-moments.com and submit a request via Contact Us. To verify your identity, you will need to provide at least three of the following pieces of your information: name, telephone number, e-mail address, mailing address, and last transaction amount. We will match this information to the information on our systems. For an online request to delete, we will also send you a second verification to confirm that you want your information to be deleted. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information. We will maintain a record of your request to know or request to delete.  

Do Not Sell My Personal Information 

Personal Information that We Sell  

We may "sell" (as sell is defined in CCPA) the following categories of personal information: 

Identifiers 

  • Characteristics of protected classifications under California and federal law. 

  • Internet/electronic activity. 

  • Commercial information; and 

  • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, preferences, behavior and attitudes. 

  • We "sell" your personal information to Select Partners and to digital advertising networks. We do not knowingly sell the personal information of minors under the age of 16. 

Right to Opt Out of Sale 

California residents have the right to opt out of the sale of your personal information to third parties, as "sale" is defined under CCPA. 

To submit a request to opt out of the sale of your personal information, please visit www.finding-moments.com and submit a request via Contact Us. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. 

Non-Discrimination 

We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.  

International Customer Privacy 

For international customers, any questions or concerns regarding the use or disclosure of your information should be directed to Company by visiting www.finding-moments.com and submitting a request via Contact Us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information in accordance with this Privacy Policy. 

Security 

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.  

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. 

Protecting Children 

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers. 

Links to Third Party Websites 

Our web site may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked websites may be different from our privacy policy. You access such linked websites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.  

Policy Changes 

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy.  

Contact Us 

If you have any questions about our Privacy Policy, please feel free to please contact: 

By Mail: United States Corporation Agents, Inc, 
121 S. Tejon Street, Suite 900 
Colorado Springs, CO 80903  

E-mail: trisha@finding-moments.com